PureField is with you in your digital transformation!
You can have a one-person service team or a service team of 100+ people. You can manage your time and business processes more easily and quickly with the features of our technical service management software we offer you.
You can include your customers in your comfortable and effective communication by creating a QR code specific to your device or product through your industry-independent web panel.
What awaits you in the world of PureField?
A web panel specific to your business is prepared and panel user information is shared with you.
You can also create all detailed information about your device or product via the panel. If you wish, you can also add related documents such as MSDS, TDS, user manual, warranty certificate, application notes, analysis reports along with this information.
The QR code containing the unique ID information of the device or product you created is automatically generated via the panel. You can download this QR code to your computer whenever you want.
- User Module
You can create mobile application user accounts for your customers through your web panel. When QR codes for your devices or products associated with your customers are created, they are automatically sent to your customers via e-mail. By scanning this QR code via the mobile application, your customer can view all detailed information about your device or product, as well as related documents and service history; can download documents and service reports to their phone in .pdf format.
Your customer can also create a service request on the same screen. He saves the service request form, explaining the problem he is experiencing and adding photos of the problem. This request is assigned a number and appears in your web panel.
You can create a work order by assigning this customers service call to a service engineer via your web panel. You can also add your notes on the work order assignment screen.
- Work Order Module
You can assign service requests created by your customers or work orders to your service engineers in your team via your web panel, even if there is no service request for the relevant device.
Your service engineer, to whom a work order is assigned, can view the relevant work order via the mobile application. When you issue a service report for the work order, the work order is automatically closed and the associated service report is added to the work order form. If there is an associated service request form in the work order; In this form, it is automatically closed and your customer can evaluate this completed service call by giving points through the mobile application.
You can follow all these processes instantly via your web panel.
- Stock Module
You can manage your supplier and stock product information through your web panel. You can add a new supplier or product or update the quantity of a product in your stock.
In the service you provide to your customer, the relevant service engineer records the products consumed during the service. These items are automatically deducted from your stock.
- Reporting Module
You can follow all the statistics of your business through your web panel. Which customer did you serve the most this month? You can view which product you use the most. Which customer and for how long did your service engineers serve; You can be informed about the total service hours this month.
- Explore Module
You can determine the images and texts of your products and services on the panel. Your customers are instantly informed about your products and services. They can contact you with detailed information or evaluation forms.
With all these features, it helps you take your business to a leading position in your industry; We also want to support you in being visible in the digital world.
You can contact us for more detailed information or to benefit from the 7-day free trial opportunity.